Dahua troubleshooting

Dahua troubleshooting. Jul 14, 2020 · 2. For the DVI connection, Up to 15 feet at high resolutions (above 1280x1024), or up to 50 feet at lower resolutions (1280x1024 and below) 7. If HDD malfunction or something wrong with the ribbon, then replace the HDD or the ribbon. ) and over-heating detection in critical infrastructure, forest fire prevention, and other scenarios. If Video transmission is too long or degrading is too huge then shorten the distance. Nov 27, 2018 · 2. Alaskan Standard Time: GMT - 09:00. May 27, 2022 · 4. Step 3 Fix the port cover or the bracket to the rear panel of the VTO with four screws. Click 'Sniffer Packet Backup' next to the appropriate NIC card to begin the backup. 2. Mar 16, 2020 · Confirm the USB drive is detected, under Device Name. Once these settings are entered the user just needs to hit save. Bad connection for the video Feb 18, 2022 · 1. 5. 108. May 18, 2016 · An IPVM report on network switch PoE power problems illustrates this problem in more detail. If you’re getting the “Dahua NVR cannot find the network host” error, your firewall is likely blocking access to the NVR. Jan 26, 2020 · Previously Amcrest IPC firmware shared the same API command set as Dahua, but that does not appear to be entirely the case any more for their latest products. g. Second, check your router’s settings. If 2-Step Verification is already setup on your account, you will see it listed as "On". 8mm. Dahua Camera Troubleshoot Guide Check if the network environment is good and the network cable hole plug of IPC end is loose. R. The device will restart Jan 8, 2024 · Occasionally, like all advanced technological tools, users might run into a few snags while operating Dahua Smart PSS. Scan the “P2P” QR code of the device (NVR/XVR/Camera). This article will cover troubleshooting login issues with the Dahua Toolbox software Prerequisites. For maintenance reasons, it’s recommended to reboot the unit once a week. It’s possible that your router is blocking the NVR’s IP address. There are following possibilities: Check the network connections from NVR to your router. Receive notifications using the mobile app. Model Windows Download MacOS Download FAQ Manual Version: V5. Aug 17, 2016 · Camera Feed is Blurry or Distorted. Return to the P2P menu. . Server Type - VTO. 108, and make sure the PC is in the same network segment as the. Step 2. php?title=Troubleshoot/NVR/System_Does_Not_Boot&oldid=15398" May 21, 2021 · iii 5. I can get the main stream to work in Blue Iris but every time I select the sub-stream the video feed fails. 2 Configure the Dahua CCTV’s network settings. Sensitivity is too low, or Threshold too high. > How To Set Up People Counting Alarm. 97 Jul 11, 2023 · Troubleshooting the codes. With the Dahua Tool box being already installed onto your PC, from the Toolbox home menu select install/open "ConfigTool". The computer should be assigned an IP that is set to the same subnet as the default IP the device will be at. 1 Open the Dahua SmartPSS Software. 2. Because the NVR does not have video capture capability, video is typically processed and encoded from the surveillance IP or cctv camera and transferred to the NVR for storage via ethernet or WiFi netwo Dec 11, 2020 · Dec 11, 2020. Oct 18, 2016 · Ring as VTO calls VTH has maximum of 120 seconds, and message video time is 0-90 seconds. A high frequency of connection issues center around cabling problems. For comparison I also used another of my Dahua PTZ cams to show the difference. 3. This QR code can can be found on the recorder interface via the following menus: Nov 20, 2019 · Click Network Settings. 0000003. Admin access to the recorder; Access to the recorder directly or remotely; Video Instructions Aug 19, 2021 · I Foreword General This user’s manual introduces the functions and operations of the DSS platform (hereinafter referred to as "the system" or "the platform"). 6 Function module Click the function icon to go to the function page. For details, see "4 System Configuration". Step 2 Complete the cable wiring. Daylight Savings Time begins the 2nd week of March. 6. LED Ng mouse. Configure responses when the People Counting alarm is triggered, such as email notifications or alarm output. If the above troubleshooting did not work and you still see a Dahua “Invalid Camera Format” message, then it is possible that your recorder does not support your camera’s resolution. And to make matters worse, Amcrest's latest firmware has changed how certain API functions used to work, specifically around motion detection switching. If DVR color or brightness setup is not correct then Feb 26, 2022 · Confirm the USB drive is detected, under Device Name. In this example, the VTO device itself will act as the SIP server. By checking your network connections, verifying settings, and ensuring proper configuration, you can get your DVR back online and continue to enjoy the security and surveillance features it offers. Double click the device to be configured; the system will pop out the “Login” dialog box which is. May 19, 2017 · 1. 8~12mm Varifocal Motorized Lens English firmware IR Network IP Bullet Camera-in Surveillance Cameras from Security & Protection on Aliexpress. Select Stream. 11. Aug 17, 2016 · For the VGA connection, 25 feet or less is recommended for high resolution and 50 feet for lower resolution. 5 System status Click to view the using status of CPU and RAM. setting Ng video output Ng TV. #15. – Check for firmware updates for the Dahua NVR and router. If using RS232 port it will only be able to control one NVR. Mar 1, 2021 · If you’re having problems with your Dahua CCTV cameras, this is a quick guide to common problems with Dahua cameras and how to fix. One of the most common problems with Dahua Smart PSS is connectivity issues. May 3, 2016 · PTZ Troubleshoot. Basic IT troubleshooting places a huge emphasis on checking transmission cables. You can use the after logging in or use it without loggiApp ng in, and the functions and types of 1. Once opened you should see the following screen below. This can often fix network problems. Enter a title for the Stream. Please go to the main menu->Setting->Camera->Remote to search to view the IP camera is online or not. The device will appear in the list with the updated IP information. 2 Enabling Task . Enter the IP address user name, password and port number of the camera, and click “Confirm”, then the system will pop out “Configuration” dialogue box. We recommend updating the firmware to the most Recent version, hard resetting the DVR, and ensuring the DVR is receiving consistent power. If local does not work, start your troubleshooting there. Wait until you hear the voice prompt: "Device is undergoing hard reset" to confirm the video doorbell is resetting. Navigate to the Camera Settings menu. Note: 1. Ensure the IP address of the NVR is correctly set on the Keyboard. Connect the VTO to power source, and then boot it up. The real*time video becomes black and white. During Playback it doesn't allow the User to view Motion events in Regular mode. 5. Heed all warning on the unit and in the operating instructions before operating the unit. Main Dahua Site; Dealer Portal; LearnDahua Jan 15, 2023 · Here's a list of bugs with the new app when compared to the old app. Step 6 The Status box should now report Connect Success Oct 16, 2019 · Preparing the Computer. Alternatively, if you connect the device directly to Nx Witness, you can disconnect the device from the other device, do a Soft Factory Reset and disable the Keep camera stream and profile settings. Another thing to look out for is bright light in the area. 10. Upon opening the ConfigTool application, here you can see Dahua Devices on the same LAN are located. power adapter Ng DVR5. com/index. Pacific Standard Time: GMT - 08:00. Click Create Stream. Cross stripe or diagonal stripe appears in the image of IPC. Controls are sent over the RG59 or CAT5 cable. Info. If your recorder only supports a 2MP camera, and you connect a 5MP camera, it will not work. IP Address - IP Address of VTO device , in this example 192. Make sure the IP address, gateway, and DNS settings are all correct. B. Once you’ve done that, the NVR should be able to connect to the network and May 29, 2023 · Dahua camera night vision issues are usually caused by power problems. 1 Connect your PC to the same network as the Dahua CCTV. Nov 27, 2022 · A green check mark next to the device in the list will confirm a successful IP change. Tap on Period Settings to set the time period you wish to receive notifications during. Select the Expert tab. Jun 22, 2023 · I made a quick video of trying to explain the issue with the SD5A425GA-HNR PTZ controls. When I contacted Dahua to get technical assistance, they told me to go to the Oct 28, 2020 · Step 2 Go to > Network > TCP/IP. Feb 16, 2018 · Step by Step Instructions. Camera: Dahua DH-IPC-HDW4831EMP-ASE 2. If message time is 0 seconds, you cannot leave message. unplug Ang power. If the CPU usage is high, the icon turns red. 3 Connect to the Dahua CCTV. Find your camera and double click it to enter the configuration Mar 16, 2023 · – Check the network settings on the Dahua NVR. This guide seeks to provide valuable insights into troubleshooting common problems in this system. 4 View the Dahua CCTV. At the settings page select ENCODE mode. Check if firmware of Recorder and IP camera is current. #1. Mar 28, 2021 · Android download link here. Jan 22, 2017 · It is also not showing up in Dahua's ConfigTool client. 001. Dealing with Connectivity Issues. Definitions, acronyms and abbreviations The following typographic conventions and symbols are used throughout this document: Additional information that may be helpful but which is not required. Thermal cameras are widely used in applications such as perimeter protection, protection of key components (electrical facilities, gas pumps, etc. 2023-11-30. Click SIP Server. The Status box should now report Connect Success or Online 2. Firmware updates can help improve the performance of your NVR and keep it up-to-date with the latest security features. I put about 10 minutes to effort in to poking a hole in this sandbox without success. When the surveillance security cameras, NVRs, or DVRs go wrong all time, it’s time to purchase a new and reliable security system. ) The VTO connects to the cloud to push to your DMSS App. By default, it’s set to reboot every Tuesday at 2AM. ONVIF authentication needs to be disabled in the camera's web UI for the camera to authenticate in VxPro. Sep 5, 2021 · Resolved connection failed error in DMSS app when i celphone covergae. Click ‘Sniffer Packet Backup' next to the appropriate NIC card to begin the backup. 9. First, you’ll need to download the latest firmware for your Dahua NVR model. 8. 7. Failed to Open Video! You Have No Right To Operate! Prerequisites. Open the Dahua Toolbox and enter your account information in the e-mail and password fields and Jun 21, 2022 · Holbs. Enable Keep camera stream and profile settings. 163. 2 Configure Your Network. Jan 25, 2024 · Dahua Config Tool. Troubleshooting tip: Navigate to Settings >System > Auto Maintain to ensure that the DVR is not set to reboot. Enable P2P option and Apply 6. You can also go to main menu->Info->Network->Test, and then you can input IP camera's IP address and then click the Test button to check if Mar 16, 2023 · First, make sure that your NVR is properly plugged into your router. Checking out all of these can help you troubleshoot and fix the problem with your camera. If that’s the case, you’ll need to add the NVR’s IP address to the router’s allowed list. May 25, 2018 · VI Foreword General This user’s manual (hereinafter referred to be "the Manual") introduces the functions and operations of the NVR (EZ-IP 2. Ensure the port is set at 37777 for the keyboard. Powered IPcamera. 0) devices (hereinafter referred to be "the Device"). Hawaii-Aleutian Standard Time: GMT - 10:00. 4. Ensure motion detect is enabled on each camera, applied and saved. 1. Click 'Refresh' if you do not see the device in the drop-down box. From Main Menu click Network. if you have continued problems with your Dahua CCTV system, get in touch with our team here (this is a paid service). Download and install the ConfigTool, or install it off of the CD included in your product packaging. It maybe that the camera is out of focus. 2) Click on the SETTING icon. Click "Change adapter settings" on the left problems solving. Select Security from the list on the left. Mar 16, 2023 · If you own a Dahua NVR, you may be wondering how to update its firmware. Please refer to Ch 5. There are ways around it, some of which require opening the camera. To make changes to SIP Server settings, start by unchecking the box next to Enable. 2 Download the Dahua ConfigTool Software. Open the internet browser on the PC, then enter the default IP address of the VTO in the address bar, and then press Enter. 0x00: Check in Settings>System>Auto Maintain to ensure that the DVR is not set to reboot. If a HDMI connection, 1080p monitor Oct 26, 2023 · Troubleshooting a Dahua DVR offline problem can be a bit technical, but with patience and the right steps, you can often resolve the issue on your own. Step 3 Click ‘Edit’ (Pencil Icon) then Enable DHCP and apply. Dahua Technology is a world-leading video-centric AIoT solution and service provider. Right click the network icon in the taskbar on the computer. 7. Refresh if Dahua devices are not located. I also tried connecting the camera directly to my laptop to see if ConfigTool would pick it up, but nope. I ended up selecting Genera/ONVIF as the camera model and it picks up the main stream. In this case I used SmartPSS software as the arrow blinks when clicked and it has the stepping adjustment right below as you will see in video. 2024-02-05. Aug 17, 2022 · Most Common Troubleshooting Question. Dahua Toolbox installed on a Windows PC; A Dahua Toolbox account; Step by Step Instructions. VTO. Here’s a quick guide on how to update your Dahua NVR’s firmware. Tap on the notifications you wish to receive and enable them. N. com | Alibaba Group. The recorder does not support the camera. Nov 5, 2020 · There are following possibilities: 1. 3) Locate the PAN/TILT/ZOOM icon under the SETTING icon. 6. If you still cannot connect to the IP camera, then check if the IPC and the DVR is connected or not. cable connection. Mar 16, 2016 · P2P Troubleshoot. Select the right channel. Pull the RESET/micro SD card slot cover located on the back of the video doorbell. Click the Refresh button. Step 5 Enable P2P option and Apply. – Restart the Dahua NVR and router. The icon will change once the backup has begun. Click ‘Refresh' if you do not see the device in the drop-down box. Oct 26, 2022 · Check the firewall configuration. Launch the application, and make sure you are connected to the same network that your IP camera is on. log in to NVR and then go to the Settings page. Keep this guide for future reference. Nov 3, 2020 · Set Up People Counting on your device using various interfaces. 7 User's Manual Aug 17, 2016 · If NVR boots without HDD, then HDD has failed or is not compatible. Step by Step Instruction. Daylight Savings Time ends the 1st week of November. Tap on the switch to turn it on. How to fix a hardware/software related video loss: Update your devices: NVR, DVR, or IP cameras to the latest firmware. May 12, 2018 · Once you're in you're greeted by the dsh dahua protected shell which only lets you run a small list of prechosen commands. select the "Disable" radio button and click The default IP address of the VTO is 192. ) The VTO locally tries to notify via SIP to your VTH's. unplug Ang LAHAT Ng conn Mar 24, 2014 · 1) Right-click and bring up the Main Menu. When ring time is 15 seconds, if message time is set to 0 second, then VTO calls VTH for 15 seconds and on one accepts, it auto hang up. Page 18 Quick Start Guide Model Example 2 Step 1 Open the port cover of the VTO, drill screw holes on the wall according to the dimension of the mounting hole on the rear panel of the VTO. 0x01: This one is the hardest one to diagnose. Wired or wireless connection to the router or switch. Dahua 4MP POE CCTV camera HFW4431R Z (HFW4300R Z)2. > Set Up Notifications. May 19, 2017. The PTZ camera should now function properly. 6 days ago · dahua NVR Troubleshoot All Series, Network video Recorder (NVR) is a specialized computer that records security video surveillance footage in digital format to a hard drive. Select "Open Network and Sharing Center". 0x02: Clear the log. Click the Account icon at the top right. 4. Main Dahua Site; Dealer Portal; Aug 17, 2016 · Retrieved from "https://DahuaWiki. Step 4 Enter menu > Network > P2P 5. The Stream URL and Stream name/key are required to enter at the Dahua interface. Navigate to the following in the Dahua web UI: Setup --> Network --> Connection --> ONVIF submenu. Select Manage your Google Account. Apr 29, 2021 · 2 2 Basic Operations You can do the operations such as live view, video playback, remote configuration, push notifications, video talk, and more. In this mode you can view only the video up to the motion event and then it jumps to the end of the event. 2 Add the Dahua CCTV to the SmartPSS Software. Use the Stream setup help interface to copy the information and save to a notepad or word document for reference in the next part of the setup at the Dahua interface. It isn't very useful. Open a web browser and log into your Gmail account. If that is the case, skip to Step 7. Most Dahua devices will default to the IP address 192. Dahua’s thermal cameras covers both thermal and visual cameras to meet different user demands. Jun 26, 2017 · Step 2. How to turn off Microphone from multiple Dahua IPC; How to setup Dahua Doorbell DHI-DB11; How to configure multiple VTH and VTO through One Key Config Tool; How to configure Apartment VTO4202 with VTH through Config Tool; How to troubleshoot P2P offline status So, here are steps you can take to fix the camera video settings: 1. Mar 29, 2017 · Central Standard Time: GMT - 06:00. When the camera’s batteries are weak, or the power outlet is not working well, the night vision may refuse to activate. 3. Check the Cabling: If the camera's link and/or activity lights aren't blinking, it's likely a cable. Button power is not enough, then add more button power. How to reset Dahua IP Camera via ConfigTool; Dahua Toolbox: Troubleshoot Login Issue Description. On configuring this camera, under Dahua, the model number does not appear. Please Note: IP and HD-CVI PTZs do not require an RS485 cable. Step 3. Read, follow, and retain the following safety instructions. Use the supplied pin and insert it into the tiny hole labeled as RESET for 10 seconds. If DVR and monitor resistance is not compatible then use a different monitor/DVR. 1. Ensure the Device number of the NVR is correctly on the Keyboard. buksan Ang DVR. If 2-Step Verification is off, click the Aug 21, 2018 · Dahua Page 6 Purpose This document provides information and procedures on installation, setup, configuration, and management of Dahua wireless device. Instructions. Setup DST, if applicable. shown in Figure 3-1. I believe, when the VTO call button is pushed, 2 things happen. Tap Save when you are done. Mountain Standard Time: GMT - 07:00. Tap on the + icon (shown below) to add a device and then tap on “SN/Scan” (shown below). Web UI usernames and passwords are separate from ONVIF Authentication usernames and passwords. If reducing the video quality and bit rate does not resolve the problem you can use another Aug 17, 2016 · Ensure "type" is correct on the menu of the keyboard for the device such as NVR, DVR and PTZ. Contact the manufacturer or the seller to get the latest version. to enable notifications for low space HDD tap on Disk Alarm, then tap on Low Space. 4) Use the proper settings for your particular PTZ camera in the PAN/TILT/ZOOM screen. From here you should reduce camera resolution and bit rate. 168. You’ll need to add an exception for the NVR’s IP address in your firewall settings to fix this. . The fields can now be edited. maintenance, and troubleshooting for a Dahua security device. Most third-party cameras will not have the full capabilities, like motion detection, to work. If Input voltage is not stable or it is too low, then change the power supply and cable. 4 System configuration Configure basic setting, monitoring setting and other parameters. E. If a DVI connection, also ensure the screws are tight. > Configure Alarm Response. If it’s not, that could be the reason it’s not connecting. Go to > Network > TCP/IP. I factory reset the camera by holding in the reset button for 30 seconds, but that didn't change anything. Dahua Technology Unveils 5E Initiative to Enhance Customer Experience. as bs ii ir la qg ch qt ic lk